Feedback and complaints
Feedback and complaints
How to raise a concern, and who can help if we can't resolve it.
We hope you're happy with our service. If you're not, please tell us so we can work towards resolving it promptly and fairly.
Talk to us first
You can make a complaint verbally or in writing by contacting your broker directly, or our licensee's resolutions team:
- Email: resolutions@lmg.broker
- Phone: 1800 275 564 (free call), Monday to Friday, 9am to 5pm AEST
- Mail: Resolutions, Level 28, 35 Collins Street, Melbourne VIC 3000
If you need help making a complaint, including language or translation support, use the details above and we'll help.
Australian Financial Complaints Authority
If we can't resolve your complaint, you can take it to the Australian Financial Complaints Authority (AFCA), a free and independent external dispute resolution scheme approved by ASIC.
- Online: afca.org.au
- Email: info@afca.org.au
- Phone: 1800 931 678 (free call)
- Mail: GPO Box 3, Melbourne VIC 3001
You can go to AFCA at any time, but if our internal process is still under way, AFCA may ask us to finish it first. You can ask us for more details about our dispute resolution process at any time.